They said no you have to have the receipt .

I havn't touched the credit so it better not be an issue to still re-credit the money to my credit card. It's no wonder since it is very fragile and was stuck in a box with no padding!! I ordered 2-day shipping, placed my order Friday night, and expected to receive it on Tuesday, expecting it to arrive after two business days, or even better, Monday if they shipped it Saturday. Opelika, AL store manager Jennifer you have just lost me as...... and never have I experienced what you all are posting. I did purchase the dog food there, given a gift card because I did not have the original receipt. Try it today!Congrats! Your local store will gladly accept the return of your online order within 60 days of shipment. I will be going back in to dispute this issue, so we will see!Horrible! I didn't receive a receipt when I checked out due to some problem at the register. Manager refused to refund with the original payment method as he said I needed a Petco loyalty card #.

I was able to find them much cheaper else where. !They are a complete scam. I have never had one. You can also take your return to any Petco retail store.Click the stars to rate your cash back experience at New Petco.com shoppers will have to set up a Petco.com account before they can redeem any coupons for PETCO.The Petco.com account will automatically enrol a user into the Pals Rewards program, which can lead to even more savings.You can check out Giving Assistant's page for Petco to get verified coupon codes and deals that you can use on your online orders. I had to take store credit. I received three of the four shipments however the largest one in the amount of $97 was never received. #P14460072-1The reason Petco has no guarantee on Saltwater is because half of what you purchase is dead or will die within days. I purchased a harness ( Petco brand, Bond Co. ) for my pup and realized it was to small. I addition I wrote a letter...Returning things to petco is worse than going through national security. I then called the local store to inquire if they had them in stock and was told that they did.

I only have credit card info where it was charged.won't fit our bicycles as break line is in front of barI was under the impression that I would get the Online price of the Litter Genie I purchased at your store that's close to where I live. It has yet to load back on my debit card. I would really appreciate any suggestions of what the next step to take is in either getting my refund or getting the products that I ordered and paid for in the first place.I recently called to order a single bag of Merrick dog food because it was $20 less than the store cost with free shipping at $49.99. For all other orders, the costs are determined based upon the total weight of the order and by the selected shipping method.Returns must be made within 60 days of the initial shipment date. Pissed off, I said nothing thinking it was their stupid policy. When I returned with my items I asked the manager why this policy is not posted so unknowing customers could question a non-conforming receipt at the time of purchase and in his demeaning tone he explained that I should never receive a receipt like that...but wait I did and now I am penalized for something I had no knowledge of. They said I couldn't receive a refund because I didn't have a receipt!!!

Often times you will be able to get store credit without the receipt as well, as long as you talk to a manger.SERIOUSLY?!? I find logic and some sense in his words because of this Covid19 crisis we are having.

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