Although well versed in the winning script, he still gets butterflies when he calls the winners. If you win a serious amount on the lottery you'll get a visit from a man called Andy Carter and there'll be talk of secret bank accounts "The biggest call I had to make was a $50 million prize, and when the man who won it answered the phone he didn't know whether to laugh or cry or hug his wife," he said.If the lottery is a big jackpot, Mr Hart often calls people straight after a draw at 8.30pm at night or first thing the following day.Although well versed in the winning script, he still gets butterflies when he calls the winners. "It's enough to be very comfortable but not enough to retire."

"The very first call I ever made did not buy it and said if I called again, he would call the police and hung up on me," he told "People tell us they're not lucky people and it couldn't be them and think it's a scam. I get it, you don’t have a lawyer. "He said it was a privilege to be let into a sudden moment of someone's personal life. "These days few people want to announce to the world that they've won Lotto, and before they come in they might not know exactly how much they will collect.Newsagents who sell tickets are told not to tell the winner if they cannot deliver the news privately, and if someone checks their ticket on a machine it will simply tell them to contact the office and arrange a visit to the winners' room, but not the exact amount.Ms Compagnone recently met a man who'd thought he had won a few thousand dollars only to find it was several million.

She said paying off or buying a house, going on holiday, and helping close family members financially is what most people did with their winnings.And contrary to news stories about newfound wealth causing rifts with children and friends, most people are content, she said.

"We give them a call down the track to see how they are going, and most of them have lived a very healthy and happy life.

"There is a misconception that people blow it all in one year, but many people say to us, 'Don't worry, I won't blow it, I'll be responsible'. "A person recently told me they were going to buy a pair of sandals ... but leather ones this time. "Then we get people who giggle uncontrollably, they are so excited that they can't get two words out. "Many also say they're going to help their kids, and now more and more people are saying they're planning on helping their parents retire. Each week from a small soundproof room in Brisbane, a man makes phone calls telling people good news that often changes their lives.Matt Hart from The Lott, the group that manages lottery games and scratch-its in Australia, is responsible for notifying people who have beaten the odds and won big.He believes it could be one of the happiest jobs in the country, although convincing people it's a legitimate call can often be challenging.

Here's what we know about the 2020 conventions "Mr Hart said most people put their money into a term deposit for three months to give them time to plan how they spend the win. "That's often not enough for people to quit their jobs if they have children to support. "Some people scream wildly, others are just stunned silence ... there are some great screamers out there though. While Ms Compagnone sees a lot of tearful joy, she also sees confusion, uncontrollable giggling and occasionally extreme exhaustion. "We stay in touch with the winners for a couple of months and sometimes years after they win to see what the experience was like," Mr Hart said. "Each year Mr Hart makes more than 700 phone calls to winners, yet the odds of receiving a call from Mr Hart are one in 11.3 million.

"We give them a call down the track to see how they are going, and most of them have lived a very healthy and happy life."

What to do if you win the lottery RULE #2: You have 2 new best friends: your lawyer and your financial advisor.

"The soundproof room where we call people is a bit like entering the Tardis; you never know what will happen. "One winner told me they were going to quit their job and become a Buddhist monk," Mr Hart said.

While most people imagine what coming into serious money might mean for their lives, what are the logistics of collecting a million-dollar Lotto win?In Western Australia it involves a visit to the dim, windowless winner's room in Lotterywest's non-descript building in Subiaco and a meeting with Pina Compagnone.

"The most common thing people say to me when they know they've won is that they're going to pay off their house," he said. What happens when you win the lottery - and how it changes your life Ruth Breen, from Wigan, scooped £1m on the EuroMillions five years ago.

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